Mistreatment at work. It’s a scenario we hope never happens to anyone, but it’s an unfortunate reality for many: that first moment when something feels off—you’ve begun to experience unfair or inappropriate treatment at the hands of a colleague or supervisor.
You’re confronted with many different emotions and are possibly even doubting your own understanding of the events transpiring around you. Turning to Speakfully’s support resources can help make sense of what’s happening.
After creating a Speakfully account (either as an individual user or as an enterprise user if your company subscribes to Speakfully), you’ll be taken to the Speakfully dashboard.
Your first time logging in, you’ll be pointed toward a few helpful tips for getting started, and encouraged to create a folder in which you can chronicle instances of mistreatment as they happen. If your organization uses Speakfully, they’ll receive data about these entries—but will never see specifics, like your name, attachments or any other identifiable information, until you’re ready to share.
Within a folder, you’re able to quickly and discreetly document moments of unfair treatment. With just a few simple clicks you can describe the individual incident, as well as attach documentational proof, both for your own understanding and to provide examples of what is transpiring, should you decide to submit your report to your company’s HR team.
Each folder can contain multiple entries, and as a user, you can create multiple folders to keep things organized.
Speakfully is designed to make logging and reporting something you can do even in a crowded or open-concept workspace, without attracting attention. The interface also makes it simple to access and review the contents of existing folders in a similarly subtle fashion.
Throughout the often lengthy process of documenting mistreatment, Speakfully offers you support—both situationally and technically.
If you run into any difficulty using Speakfully, the platform provides plenty of guidance and troubleshooting tools.
And more importantly, it also offers support resources to guide and reassure you every step of the way. Workplace mistreatment can be tough to make sense of—sometimes you just need to be reminded that what’s happening is not because of anything you’ve done or not done.
If and when you’ve decided you are ready to submit your folder, doing so is easy.
When submitting a folder, you’ll be prompted to classify the sort of mistreatment you are experiencing, for you and your HR team’s organizational purposes. You’ll briefly answer several multiple choice questions about your experiences—like the relationship you have with those in the wrong, where incidents have taken place, whether you feel comfortable sitting down to a mediated talk, and what your desired course of action might be.
You can even select which member of your HR team you’d like to review your folder—if you have a preference.
(If you are an individual user whose employer does not use Speakfully, you can export your folder(s) easily, to share with your HR team instead of sharing within the platform.)
After submitting via Speakfully, you will be kept updated on the status of your folder as it is reviewed and acted upon by your company’s HR team.
And from an HR professional perspective, logging into Speakfully looks and feels a lot like it does for a non-HR user. That’s by design—HR professionals are subjected to workplace mistreatment just like anyone else, and are able to utilize Speakfully’s documentation tools and support resources for themselves.
HR and company leadership also have access to additional analytical and assessment tools. HR administrators can see the total number of active users within their company, the total number of folders and log entries, as well as high-level data on the severity and location of documented incidents. They cannot see the contents of any folder until submitted by the employee.
Once a folder has been submitted by an employee, HR can begin the process of investigation, while allowing the employee to track their progress, and eventually designating an action plan and next steps.
When we set out to design and build Speakfully, we did so with the goal of creating the tools we wished we’d had as we navigated workplace mistreatment ourselves. Something that enabled us to record our experiences safely, securely, and discreetly—and that helped us understand what we were going through. We hope that with Speakfully at the world’s fingertips, no one ever has to walk that path alone again.